Free Shipping

We ship in Canada and the US. Standard shipping is free when you spend over $50 in North America.  We strive to ship orders within one business day.

If you're in the United Kingdom or Ireland, please shop here. 

Any shipping costs that are outside of the above scope can be chosen upon checkout.  Available options will be displayed in the shopping cart once you have entered your delivery address.  If you choose the free shipping option, we ship the most economical way possible, which is usually through the local postal system. 

Please note that we are currently limited in the countries that we can ship to, due to warehouse stipulations and fees. If your country is not listed, we are unable to ship to you at this time. We are working to improve our shipping options.

If a parcel is lost, we will replace it after the 30-day window, but we ask for patience.  After the 30-day window, please contact us if you have not received your package. If a package is tracked (that comes at a greater cost to us but we offer that service for free for international shipping where applicable) then we will replace it if it is lost. However, if it is due to a customs delay, it is beyond our control and the parcel will eventually be released to you. If the parcel is not released after 60 days then we will replace the item or refund your product less shipping charges.  

All items are billed in the currency of the shipping address. 

American orders are shipped from our Canadian warehouse in Ontario. Longer lead times may apply, depending on where you are located in the US. 

Any order may be cancelled up to the point it is shipped.  If you are dissatisfied with any product, please email us at info@itlhealth.com, or call us within 30 days of the shipment date. 

If you wish to receive your package quickly and/or wish to receive tracking information, it is advisable to select a paid shipping option. We do everything we can to ensure a positive customer experience, but there are situations beyond our control and paid options can help mitigate some of these.

Product Returns

Should you wish to return your product, please note that you will receive a refund for the product less shipping and a 10% restocking fee. Please contact us at info@itlhealth.com in order to obtain the address to send your product back to.   

IMPORTANT NOTE: WORK WITH YOUR HEALTH CARE PRACTITIONER

All materials provided on this site are for informational and educational purposes only. Although the products described are primarily food supplements, please consult a health care provider regarding the applicability of any opinion or recommendation with respect to your symptoms or medical condition.

All products sold by ITL Health are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Because of the nature of the internet, by ordering your purchase from online from ITL Health you acknowledge that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

No statement or product on the website should be construed as a claim for cure, treatment, diagnosis or prevention of any disease. None of the statements or products on this website have been evaluated by Health Canada.