No worries! Please reach out to us at info@itlhealth.com. Include your request and order number, and we'll help you figure it out!

We strive to ship orders within one business day.

How do I qualify for free shipping?

You qualify for free shipping, too! Please visit our European website here.

If a parcel is lost, we will replace it after the 30-day window, but we ask for patience. After the 30-day window, please contact us if you have not received your package. If a package is tracked (that comes at a greater cost to us but we offer that service for free for international shipping where applicable) then we will replace it if it is lost. However, if it is due to a customs delay, it is beyond our control and the parcel will eventually be released to you. If the parcel is not released after 60 days then we will replace the item or refund your product less shipping charges.